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Bali eVOA 'Face in profile picture and passport not match': the fix

The Indonesia eVOA error 'Face in profile picture and passport not match!' almost always means the system's automated check couldn't clearly compare your two uploads, not that your photo is genuinely a different person. The two most common fixes travelers report: rescan the passport bio page closer and sharper so the printed photo inside it is clearly legible, and shrink your personal photo file, since most eVOA upload failures trace back to a file over the 2 MB ceiling that a phone camera exceeds by default. Use a recent, plain-background, straight-on photo of yourself, not a crop of the passport photo itself.

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What the error actually checks

The eVOA portal (evisa.imigrasi.go.id) runs an automated match between the personal photo you upload and the photo printed in your passport's bio page scan. When that comparison fails, it throws the generic 'Face in profile picture and passport not match!' message, whether the real problem is a blurry passport scan, a low-quality personal photo, or an actual mismatch. Most reports describe the first two, not the third. Vietnam's eVisa portal runs a near-identical check and produces its own version of this warning, covered at /guides/vietnam-evisa-portrait-photo-captured-from-another-source.

The fixes that work

Rescan the passport bio page tighter and sharper, capturing just the photo and text area in good light with no glare, so the printed photo is clearly legible to the automated check. Separately, check your personal photo's file size: official guidance puts the ceiling at 2 MB, and a modern phone photo routinely exceeds that straight out of the camera, so the upload can fail or degrade before the comparison even runs. Compress it first.

For the personal photo itself: JPEG, JPG, or PNG, at least 400 x 600 pixels, straight-on with a neutral expression and mouth closed, no glasses, face filling roughly 70-80% of the frame. A plain-background selfie against a wall satisfies this; do not submit a photo of your passport photo, since that is the exact confusion the match check is designed to catch.

If it still fails

The eVOA system does not let you edit a submitted application; a photo or data error means starting a fresh application rather than correcting the existing one. Get the file settings right before you submit: compress the personal photo below, then re-scan the passport page if the first attempt was anything less than sharp and glare-free.

Frequently asked questions

Does 'Face in profile picture and passport not match' mean I uploaded the wrong photo?

Not necessarily. It's the automated comparison failing, most often because the passport bio page scan is blurry or the personal photo file is too large or low quality, not because the photos are actually of different people.

What is the file size limit for the Indonesia eVOA personal photo?

2 MB maximum, JPEG/JPG/PNG, at least 400 x 600 pixels. A phone photo straight out of the camera commonly exceeds 2 MB and should be compressed first.

Can I use my passport photo as the eVOA personal photo?

No. The portal wants a separate, current photo of you, not a crop or scan of the photo inside your passport. Submitting the passport photo as the personal photo is a common cause of this exact mismatch error.

I can't edit my eVOA application after this error. What now?

Correct, submitted eVOA applications can't be edited. Fix the passport scan sharpness and the personal photo file size, then submit a fresh application.

Do other portals run the same kind of automated face check?

Yes, several e-visa systems run their own version of this comparison and each fails in its own way. Pakistan's NADRA portal rejects with 'eyes cannot be detected' on a face/eye detector that has a known false-positive rate (/guides/pakistan-nadra-evisa-eyes-cannot-be-detected), and Australia's ETA app can reject a live capture on quality (/guides/australia-eta-face-image-quality-failed). None of these mean your face is actually the problem; they usually mean the scan or lighting confused the detector.

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