Cambodia eVisa photo upload failed? Size, format and the scanned-photo trap
Cambodia eVisa photo uploads at evisa.gov.kh fail for three usual reasons: the file is too large, the format is wrong, or the image is a scan of a printed photo. The safe settings that clear all three: a native digital photo in JPG or PNG, kept under 1 MB, within roughly 400 x 600 to 1200 x 1600 pixels, on a plain white or light background. Guidance for the portal warns that oversized photos may not upload at all or can get the application rejected, so fix the file before retrying.
Fix it now: compress your photo under the limit
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The file settings that pass
Use JPG or PNG. Published guidance cites a working range of roughly 40 KB to 1 MB, with some sources noting a 2 MB ceiling; staying under 1 MB keeps you inside every quoted limit. Pixel dimensions between 400 x 600 and 1200 x 1600 are the recommended range, which conveniently matches a standard portrait crop. If the upload hangs or fails silently, file size is the first suspect; the compressor below fixes it in your browser.
The scanned-photo trap
A photo of a photo does not pass. Guidance for the application is explicit that scanned physical photos are not accepted: the system wants a native digital image, sharp, evenly lit, in color, and unretouched. Take a fresh photo against a plain light wall rather than scanning the prints from your last visa run.
Content rules are the standard biometric set: recent, facing the camera, neutral expression, nothing covering the face, and no filters or edits. If a compliant file still fails, guidance points to converting to JPEG and, failing that, contacting the eVisa support team.
Frequently asked questions
What photo file does the Cambodia eVisa accept?
A native digital photo in JPG or PNG, best kept under 1 MB, with pixel dimensions in roughly the 400 x 600 to 1200 x 1600 range, on a plain white or light background.
Why does my Cambodia eVisa photo keep failing to upload?
Usually file size or format. Compress under 1 MB, use JPG, and make sure it is a real digital photo rather than a scan of a printed one.
Can I use the same photo I used for another visa?
If it is a recent digital original that meets the size and format limits, yes. If it only exists as a print, retake it; scans of prints are not accepted.
Do neighboring Laos or Thailand use the same photo spec?
No. Laos's e-visa wants an unusual 4 x 6 cm crop (/guides/laos-evisa-photo-requirements-4x6) and Thailand's e-visa has its own separate spec (/guides/thailand-evisa-photo-requirements). Check the specific portal rather than assuming Southeast Asian neighbors share one standard.
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