Passport Seva photo upload error: the 630 x 810 pixel fix

Passport Seva rejects photo uploads that are not exactly 630 x 810 pixels, and applicants commonly report messages like "Image size is not correct. Dimensions should be 630x810 pixels" or "image quality is poor." The portal wants a 35 x 45 mm photo at a 7:9 ratio, so a US-style square 2 x 2 photo fails the dimension check every time. Resize or recrop to exactly 630 x 810 pixels on a plain white background, with your face filling 80 to 85% of the frame, and the upload goes through.

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Why your photo fails the dimension check

The Indian passport photo is 35 x 45 mm, a vertical rectangle, not a square. Passport Seva enforces this digitally as exactly 630 x 810 pixels (a 7:9 ratio). Any other dimensions fail, including photos that are the right shape but a different resolution, and especially square photos made for US applications.

The content rules matter too: plain white background, face filling 80 to 85% of the frame, no glasses, and no software alteration of the image. Retouched or filtered photos are rejected even when the dimensions are perfect.

Getting a compliant file

Start from a well-lit photo against a white wall, then crop to a 7:9 vertical rectangle with your face taking up 80 to 85% of the frame, and export at exactly 630 x 810 pixels. Do not stretch a square photo to fit; distorting the face is an alteration and will be rejected on quality grounds.

If the portal says the image quality is poor, the usual causes are heavy compression artifacts, a blurry source photo, or shadows on the background. Retake in daylight, standing a couple of feet in front of the wall, rather than trying to sharpen a bad photo in software.

Where the upload actually matters

If you are applying inside India, the photo at a Passport Seva Kendra is captured live at the counter, so the uploaded photo is not what ends up in your passport. The upload still needs to pass for your online form submission to go through. For applications at Indian missions abroad, the uploaded photo carries more weight, so it is worth getting exactly right.

Frequently asked questions

What are the exact photo dimensions for Passport Seva?

Exactly 630 x 810 pixels, which is a 35 x 45 mm photo at a 7:9 ratio. Any other dimensions fail the upload check.

Why does my 2 x 2 passport photo fail on Passport Seva?

Because it is square. The Indian requirement is a vertical 7:9 rectangle at 630 x 810 pixels, so a US-style square photo fails the dimension gate every time. Recrop rather than stretch.

How much of the frame should my face fill?

80 to 85% of the frame, which is noticeably tighter than most countries require. Plain white background, no glasses, and no software alteration.

Passport Seva says my image quality is poor. What does that mean?

Applicants commonly report this for blurry photos, heavy compression artifacts, or shadows on the background. Retake the photo in good light rather than editing the old one; altered images are themselves a rejection reason.

Does the uploaded photo end up in my passport?

Not if you apply inside India: Passport Seva Kendras capture your photo live at the counter. The upload matters for submitting the online form, and for applications at Indian missions abroad.